| ISPN | 977-5621-95-1 |
| Author | PMEC Experts |
The administrative process (its elements and characteristics) - surveys (basics of supervision, the seven greats, the art of listening, measuring the effectiveness of subordinates' performance) - what to do if you meet them , "Faleh, Maleh, and Saleh", supervisor patterns - conflict management is better than arm management - effective delegation - decision-making.
